IT Support Analyst

The Company

Bush Ross is a full-service large local law firm located on Tampa’s picturesque Riverwalk. We were founded on the principle that clients want caring, insightful, ethical, problem solvers who bring value to their business. We are committed to providing a “client-first” culture that emphasizes the care and concern for clients, as well as our employees.

The Position

Bush Ross P.A. has an immediate opening for an IT Support Specialist to serve as a member of the Service Desk team which processes and resolves incoming user support issues and questions in a timely manner; helps perform administration and maintenance duties for the Firm’s systems infrastructure; installs, moves, changes, and removes hardware and software within the local office. This position provides an exceptional level of on-site, in-house support, as well as participates in special projects and provides other assistance as needed.

Primary Job Responsibilities

• Quickly resolve a variety of end-user PC, hardware, and access issues over the phone, through e-mail, or face-to-face
•  Track issues and document troubleshooting efforts utilizing KACE Systems Management Remedy or comparable Information Technology Service Management  (ITSM) ticketing system
• Identify and resolve network connectivity issues
• Support end-users utilization of Microsoft Office applications
• Image Firm PCs for end-user distribution
• Administrative responsibilities Office 2016 & 365 applications
• Troubleshoot and resolve technical issues with the Firm’s network and firewalls

Specific Skills Required

• Excellent verbal and written communication skills
• Ability to multi-task and provide high-quality work in a fast-paced environment
• Ability to be discreet and maintain the utmost confidentiality at all times
• Proven ability to work in a team environment
• Proven exemplary customer service to all stakeholders
• Ability to analyze, evaluate and solve problems of a complicated process or technical nature

Education & Experience

Requires 3+ years of experience in a technical support environment

Benefits

Bush Ross is an EEO employer.

To apply, please send your resume to hr@bushross.com.